Refund & return policy

What to expect from your art

Every skateboard piece is one-of-a-kind, and that is part of its charm. A few things might make your art uniquely yours:

• Natural wood variations. Woodgrain patterns differ from board to board; you might notice small bumps, dents, or knots. These are part of the wood's natural character.
• Handmade details. Vinyl accents are applied by hand, so edges might look slightly uneven up close — a sign of the human touch behind your piece.
• Shipping wear. We pack each artwork with protective paper and sturdy packaging, but minor scratches (often barely noticeable) can happen during transit despite our best efforts.

These quirks are what make your wall art special, not defects, and we hope you will embrace them as part of the handmade experience.

When can you return your order?

We are happy to accept returns if something is not right, as long as:

• It has been less than 30 days since your purchase.
• The item is returned in its original packaging.

What cannot be returned?

Every skateboard art piece is custom-made using our art. Returns are not possible in a few cases:

• Items personalized or tailored to your specifications.
• Products that, by their nature, cannot be resold.
• Goods unsealed after delivery where hygiene or health concerns apply.
• Items that have been mixed or combined with other objects after delivery.

If your return does not meet these conditions, we may need to decline it at our discretion — but we will always explain why.

How to return your order

If you need to send something back, here is how it works:

• Shipping costs. You cover the cost and responsibility of getting the item back to us. We suggest using a tracked and insured service; we cannot be responsible for items lost or damaged on their way back.
• Return address. Please send your return to the same address listed on your original shipping label.
• Refunds. Once we receive your return (or proof of delivery), we will process your refund. We cannot issue one until the item is safely back with us.

Questions? Let's chat

If you are unsure about anything or want to talk about your order, reach out at info@poirenoire.com — we will get back to you as soon as we can.